Monument Bank has become a popular choice for many people looking for banking services in 2025. Let’s look at what customers are saying about this bank and if it might be a good fit for your money needs.
What is Monument Bank?
Monument Bank is an online bank that started in 2020. Unlike regular banks with buildings you can visit, Monument Bank works completely online. This means you can do all your banking from your computer or phone. Many people like this because it is easy and you can bank anytime, even at night or on weekends.
In 2025, Monument Bank has grown a lot. They now have over 1 million customers. The bank offers checking accounts, savings accounts, credit cards and loans. Because they don’t have to pay for big buildings, they often have lower fees and better interest rates than regular banks.
Customer Service Reviews
Many Monument Bank reviews in 2025 talk about customer service. Most people say the customer service is good. You can talk to someone by phone, email or chat on their website. Customers like that they can get help quickly, usually in less than 5 minutes. One customer named Maria wrote, “I was worried about banking with an online bank, but whenever I have a question, someone at Monument Bank helps me right away.”
However, some customers wish they could talk to someone face-to-face. This is the biggest complaint in Monument Bank reviews. If you like to visit a bank and talk to a person, Monument Bank might not be right for you.
Monument Bank App Reviews
The Monument Bank app gets many good reviews in 2025. People say it is easy to use and has many helpful features. You can:
- Check your balance
- Send money to friends
- Pay bills
- Deposit checks by taking pictures
- Set up automatic savings
The app works on both iPhones and Android phones. In app store reviews, it has 4.7 stars out of 5. Many customers say the app rarely has problems and is faster than apps from other banks.
Fees and Rates
One of the best things about Monument Bank, according to 2025 reviews, is their low fees. They don’t charge monthly fees for most accounts. They also don’t charge for:
- Using ATMs
- Transferring money
- Having a low balance
Monument Bank also has good interest rates on savings accounts. In 2025, their savings account pays 3.5% interest. This is higher than many other banks. This means your money grows faster when you save with Monument Bank.
Security Features
People worry about security with online banks. Monument Bank reviews in 2025 show that customers feel their money is safe. The bank uses strong encryption to protect your information. They also have two-factor authentication, which means you need your password and a code sent to your phone to log in.
If someone uses your card without permission, Monument Bank will give your money back. They watch for strange purchases and will call you if they see something unusual.
Who Should Use Monument Bank?
Based on Monument Bank reviews in 2025, this bank is good for:
- People who are comfortable with technology. If you like using apps and websites, you will probably like Monument Bank.
- People who want to save money on fees. Since Monument Bank has low fees, you can save money compared to traditional banks.
- People who want high interest on savings. The 3.5% interest rate is higher than many other banks.
However, Monument Bank might not be right for everyone. If you often need to deposit cash or if you prefer talking to a banker in person, you might prefer a traditional bank with physical locations.
New Features in 2025
Monument Bank has added some new features in 2025 that customers like. They now offer:
- Money management tools that help you budget and save
- Early direct deposit, so you get your paycheck up to 2 days early
- Round-up savings, which rounds up your purchases and puts the extra in savings
These new features get positive mentions in Monument Bank reviews from 2025.
The Bottom Line
Monument Bank gets mostly positive reviews in 2025. Customers like the low fees, good interest rates, and easy-to-use app. The main downside is the lack of physical branches. If you’re comfortable with online banking, Monument Bank could be a good choice. If you prefer face-to-face banking, you might want to look elsewhere.
Before opening an account with any bank, it’s smart to think about what features are most important to you. Monument Bank is especially good for people who want to save money on fees and earn more interest on their savings.
FAQs
Is Monument Bank FDIC insured?
Yes, Monument Bank is FDIC insured. This means your money is protected up to $250,000 if the bank has problems.
Can I deposit cash with Monument Bank?
You cannot deposit cash directly with Monument Bank since they don’t have physical locations. However, you can buy a money order and deposit it using the mobile app, or deposit cash to another bank and transfer it.
How do I withdraw cash from Monument Bank?
Monument Bank partners with ATM networks that let you withdraw cash for free. You can use your Monument Bank debit card at over 55,000 ATMs nationwide without paying fees.
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